Legal
Service Agreement & Disclaimer
Effective date: January 1, 2025
Important: By submitting a booking through AutoValet, you enter into this Service Agreement. Please read it before confirming your booking. This document supplements our Terms of Service.
1. Scope of Service
AutoValet agrees to transport your vehicle from the pickup location to the designated service facility and return it to the agreed return address upon completion of service. AutoValet is not a party to any service contract between you and the dealer or repair facility.
2. Vehicle Authorization
By booking a pickup, you confirm that:
- You are the registered owner of the vehicle, or are duly authorized by the registered owner to arrange its transport
- The vehicle is legally registered and properly insured under a valid policy
- The vehicle is mechanically safe to drive (functioning brakes, no fuel leaks, tires inflated)
- You have disclosed any known hazards or special handling requirements in the booking notes
3. Photo Documentation & Condition Report
AutoValet will photograph all exterior sides and the interior of your vehicle before driving it. These photos are timestamped and geo-tagged. A condition report is generated automatically and constitutes the official record of your vehicle's condition at pickup. Any damage not present in pickup photos that appears at drop-off will be covered by AutoValet's insurance.
4. Driver Standards
All AutoValet drivers:
- Have passed a comprehensive background check
- Hold a valid California driver's license
- Have a clean DMV record with no major violations in the past 3 years
- Are trained on vehicle handling, documentation procedures, and customer communication
- Are covered under AutoValet's commercial insurance policy
5. Limitation of Liability
AutoValet's total liability for any single trip shall not exceed the fair market value of your vehicle at the time of the trip. AutoValet is not liable for indirect, incidental, or consequential damages including loss of use, rental car costs not pre-approved in writing, or loss of business income.
6. Personal Property
Do not leave valuables in your vehicle. AutoValet is not responsible for personal property, electronics, cash, or other items left in the vehicle during transport. Please remove all valuables before pickup.
7. Pricing Transparency
Service pricing is based on distance, service type, and demand at time of booking. The quoted price at booking confirmation is the price you pay. No hidden fees. Tips are optional and go entirely to your driver. Fuel costs are included in the service fee.
8. Complaint Resolution
If you have any concern about your AutoValet experience, contact us within 48 hours of your service at support@autovalet.com or call (916) 555-0100. We are committed to resolving every concern promptly and fairly.