1. Agreement to Terms

By using AutoValet's services ("Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you may not use our Service.

2. Description of Service

AutoValet provides a concierge vehicle transportation service operating in Sacramento, Roseville, Folsom, and Elk Grove, California. Our service includes:

Pickup of your vehicle from a designated location
Transportation of your vehicle to an agreed dealership, repair facility, or service center
Return of your vehicle to the original or agreed pickup location after service completion
Photo documentation at each handoff point
GPS tracking during transport

3. Booking & Confirmation

A booking request does not constitute a confirmed appointment. AutoValet will confirm your booking via SMS within approximately 15 minutes of submission during business hours (Monday–Friday 7am–7pm; Saturday 8am–4pm PT). Bookings submitted outside business hours will be confirmed the next business day.

No payment is collected until your booking is confirmed. AutoValet reserves the right to decline any booking request at its sole discretion.

4. Vehicle Condition & Documentation

You represent that the vehicle you submit for service is legally registered, has valid insurance coverage in your name or business name, and you have the legal authority to authorize its transport. AutoValet will photograph your vehicle at pickup and drop-off. These photographs constitute the official condition record for the trip.

5. Insurance & Liability

AutoValet carries commercial garage liability insurance covering vehicles in our care, custody, and control during transport. Coverage details are available upon request. AutoValet is not liable for:

Pre-existing vehicle damage not documented at pickup
Damage caused by third parties while the vehicle is at a service facility
Mechanical failures or defects unrelated to AutoValet's transport
Items left in the vehicle during transport
Delays caused by the service facility or dealership

6. Payment & Cancellation

Service fees are disclosed prior to booking confirmation. Payment is due upon return of your vehicle. Cancellations made at least 2 hours before the scheduled pickup time are free. Late cancellations or no-shows may incur a fee up to 50% of the service price.

Tips collected through the platform are distributed 100% to the assigned driver and are entirely voluntary.

7. Prohibited Uses

You may not use AutoValet to transport:

Vehicles containing illegal substances or contraband
Vehicles with known hazardous conditions (brake failure, fuel leaks, etc.)
Vehicles for which you do not have lawful possession or authority
Vehicles for purposes other than legitimate automotive service

8. Governing Law & Disputes

These Terms are governed by the laws of the State of California. Any disputes shall be resolved by binding arbitration in Sacramento County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

9. Changes to Terms

AutoValet reserves the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. Material changes will be communicated via the website or email.

10. Contact

For questions about these Terms, contact us at: legal@autovalet.com or call (916) 555-0100.