1. Information We Collect

When you use AutoValet, we collect:

Identity information: First name, last name
Contact information: Phone number
Location information: Pickup and drop-off ZIP codes
Vehicle information: Make, model, year
Service information: Type of service, preferred shop or dealership
Insurance documentation: Uploaded insurance card images
Payment information: Payment method preference and tip amount (actual card details are processed by our payment processor and never stored by AutoValet)
Trip data: GPS coordinates during vehicle transport, timestamps, and photo documentation
Device & usage data: IP address, browser type, pages visited, and referral source

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your booking request
Send booking confirmations and status updates via SMS
Coordinate pickup and drop-off logistics
Maintain trip records and photo documentation
Process payments and tips
Resolve disputes and handle insurance claims if needed
Improve our service through aggregate analytics
Comply with legal and regulatory requirements

3. Information Sharing

We do not sell your personal information. We may share it with:

Service providers: Payment processors, SMS/email platforms, cloud storage providers
AutoValet drivers: Only the information needed to complete your trip (name, phone, pickup location)
Dealerships/shops: Vehicle information needed to facilitate your service appointment
Insurance carriers: In the event of a claim, as required
Law enforcement: When required by law or valid legal process

4. Data Retention

Booking records, including trip photos and documentation, are retained for 7 years to satisfy insurance, legal, and regulatory requirements. You may request deletion of your personal information subject to these legal retention obligations by contacting us.

5. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell it)
Non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@autovalet.com.

6. Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security reviews. Insurance documents are stored in encrypted cloud storage with restricted access. However, no system is 100% secure and we cannot guarantee absolute security.

7. Cookies & Analytics

Our website uses essential cookies for basic functionality. We may use privacy-respecting analytics to understand aggregate usage patterns. We do not use tracking pixels, behavioral advertising cookies, or third-party ad networks.

8. Contact

For privacy inquiries: privacy@autovalet.com · AutoValet · Sacramento, CA 95814

Privacy Policy